Returns

If you are unhappy with your purchase, we can either exchange or refund the items, providing we receive them back within 60 days of purchase. Please note that goods are returned at your own cost. We request that you return goods by registered post, as we cannot be responsible for parcels that do not reach us. Faulty items will be refunded in full including all postage costs. Your refund will be processed within 3 days of receipt of the returned goods. Refunds will be made to the same method of payment that was used for your order. You will receive an email confirmation of your refund having been processed, however please be aware that banks might take an additional 2-14 days to refund the amount to your card. Damaged, defective or incorrect goods will be replaced free of charge, within 48 hours of you contacting us and notifying us of the defective product.

Products Returned After the Cancellation Period

For products that are returned after 60 days of purchase, we will only refund twenty five percent of the purchase price, however, the goods must be returned in a good/ saleable condition. 

Returned goods that are received in a damaged state

If you wish to return goods because you do no want them and they are received back to us in a damaged condition, we will only refund twenty five percent of the original purchase price.

Please send all returns to 

The Gift Paddock

Phoenix Way,

Garngoch Industrial Estate,

Gorseinon,

Swansea SA4 9WF